Publisher Notifications

For customers who use the Frame Publisher environment, changes are scheduled well in advance.

You can read about previous and upcoming changes below.

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if you would like to be notified regarding future changes to the Frame Publisher environment.

November 8, 2018

  • Release includes all changes that were deployed between 06/29/18 and 10/04/18.

October 23, 2018

The upcoming Publisher release has been rescheduled to November 8, 2018 in order to accommodate additional changes to the platform.

The official test period for Publisher Pre-release will begin on October 10, 2018. The intended changes to Publisher will be posted at this time.

It is intended that the official Publisher Release for 10/25/18 will include the following changes:

OCT 1

Frame Gateway

  • Improvement: Improved error handling for switching instance types.

  • Resolved an issue which could cause cloning from one account to another to fail.

  • Resolved an issue that would sometimes prevent instances from fully terminating after quitting.

  • Resolved an issue which could cause longer instance start times.

  • Resolved an issue with AWS that could cause server status to be listed incorrectly.

SEP 21

Frame Gateway

  • Resolved an issue for customers using Azure AD integration that would sometimes cause a “Server Error (500)” error when logging out of a Frame session.

AUG 23

Frame Gateway

  • Resolved an issue which could cause volumes to remain behind when using "Bring Your Own" infrastructure in certain circumstances.

  • Improvement: Changed the timing of our stateless session mechanism on publish on Azure.

AUG 20

Frame UI

  • Hotfix: Resolved an issue which prevented some sessions from successfully launching from Launchpad.

  • Improvement: General UI improvements.

JUL 12

Frame Gateway

  • Resolved an issue which would intermittently cause Azure account instances to suspend before shutting down.

  • Resolved an issue with Azure P Drive mounting on Sandbox, Production, and Utility server sessions.

October 5, 2018
A hotfix was deployed to the most recent Publisher release (07/26/18) and includes the following changes:

  • Resolved an issue where a session could become stuck in a bad state because of an error attaching a network drive.

We are preparing a hotfix which will be deployed to the Publisher platform on Oct 5, 2018 for the following issue:

  • Resolved an issue where a session could become stuck in a bad state because of an error attaching a network drive.

Aug 24, 2018

A hotfix was deployed to the most recent Publisher release (07/26/18) and includes the following changes:

  • Various security optimizations.

July 26, 2018

  • The release includes all changes that were deployed between 03/03/18 to 06/29/18.

It is intended that the official Publisher Release for 07/26/18 will include the following additional changes:

  • Resolved an issue which would intermittently cause Azure account instances to suspend before shutting down.

  • Resolved an issue with Azure P: drive mounting on Sandbox, Production, and Utility server sessions.

These changes have been applied to the Publisher Pre-Release platform and are now live. The rest of the changes can be found here.

It is intended that the official Publisher Release for 07/26/18 will include the following changes:

JUN 28

Frame Gateway

  • Resolved an issue that could slow down session start time on AWS accounts.

Frame UI

  • Resolved an issue that could cause a "something went wrong" error for team members trying to sign in with Google on a different page.

  • Resolved an issue that would sometimes cause the exporting of user analytics to fail.

JUN 15

Frame Gateway

  • Resolved an issue which could cause account creation to fail.

  • Improvement: Improved handling of server status when a user shuts down their Frame desktop session from within Windows, rather than using "Power off" from the gear menu.

  • Hotfix: Resolved an issue which could cause session starts to fail when certain features were enabled.

JUN 14

Frame Terminal

  • Resolved an issue where some sessions wouldn't start due to a change in the latest version of Chrome.

  • Resolved an issue with the "Strict site isolation" setting in the latest version of Chrome and the FrameApp API.

JUN 4

Frame Terminal

  • Resolved an issue that would sometimes cause pen input problems with Microsoft Surface devices.

JUN 1

Frame Gateway

  • Hotfix: Resolved an issue that would sometimes prevent sessions from starting.

MAY 24

Frame Gateway

  • Resolved an issue which could potentially cause unnecessary resource costs.

Frame UI

  • Improvement: Expanded functionality for pen input mode.

  • Resolved an issue which would skew pen input in dynamically scaled settings.

MAY 23

Frame Gateway

  • Resolved an issue where sessions would fail to start.

MAY 22

Frame Gateway

  • Hotfix: Resolved an issue that could potentially cause new sessions to load slowly.

MAY 10

Frame Gateway

  • Resolved an issue where canceling a publish may not complete fully.

  • Resolved an issue which could cause Utility Servers to not populate in the admin's Dashboard after creation.

Frame Server

  • Resolved an issue where "Download with Frame" would sometimes fail.

  • Resolved an issue with the "Download Now" folder where download would fail if the file was locked.

MAY 8

Frame Gateway

  • Resolved an issue where some Sandboxes would remain active for longer than expected.

MAY 7

Frame Terminal

  • Resolved an issue where incorrect key codes were sometimes being sent from the Frame Terminal, affecting users with the Unicode keyboard layout.

Frame Gateway

  • Resolved an issue with Bring Your Own Azure accounts that could cause account creation to fail.

APR 29

Frame Gateway

  • Improvement: Updated Box APIs to support TLS 1.1 requirement from Box.

Frame UI

  • Improved error handling.

  • New Feature: Added support for 4k resolution on G3 instance types.

  • Resolved an issue which would sometimes result in admins not being able to manage system emails.

  • Resolved an issue where secondary admins were not respected by custom authentications.

Frame Terminal

  • Resolved an issue that would sometimes cause an error to occur when sessions were running on an inactive tab in the user’s local browser.

Frame Gateway

  • Improvement: Improved session recovery for Azure instances.

  • Improved component update process.

  • Resolved an issue with Azure File Sync on BYO Azure accounts that would prevent sessions from starting.

APR 20

  • Resolved an issue with FrameApp API which would sometimes cause applications to fail to start.

APR 19

Frame Server

  • Resolved an issue where custom resolutions would sometimes not work on Pro 56GB instance types.*

  • Resolved an issue where even though a GPU was attached, Frame did not detect that it was.*

  • Resolved an issue with dual displays which would sometimes cause the session to force close after minimizing one of the displays.

  • Resolved an issue that would sometimes cause a session to continue streaming after being disconnected.

  • Resolved an issue with Azure that caused lengthy instance start times.

  • Backend performance improvements.

  • Feature: Extended experimental multi-monitor support to Azure Pro 56GB and Pro 224GB.

Frame Gateway

  • Improvement: Improved recovery for VMs that fail to start.

  • Resolved an issue on Azure that could cause new VNET creation to take a very long time.

  • Resolve an issue on Azure that could prevent an admin from canceling a publish.

* Applied only to AWS Windows Server 2012 accounts (already applied to Azure accounts previously).

APR 13

Frame UI

  • General Test Drive improvements.

  • General security improvements.

  • Resolved an issue where an account sandbox could be unavailable for a short time if the admin had just left a production session.

  • Resolved an issue with App Groups where new users were not always assigned the correct instance type.

Frame Gateway

  • Improvement: Improved internal messaging system.

  • Improvement: Optimized some internal processes, which can result in faster operations when starting and stopping instances.

  • Improvement: A change has been made to how accounts publish changes that should result in publishes completing more quickly.

  • Resolved an issue with accounts using the no_low_cpu feature.

  • Resolved an issue which could result in backups not being created for Azure accounts.

  • Resolved a display issue in Super Admin view with accounts using Personal drives (P: drive).

APR 11

Frame Server

  • Resolved an issue where custom resolutions would sometimes not work on NV6 instance types.

  • Resolved an issue where even though a GPU was attached, Frame did not detect that it was.

APRIL 4

Frame UI

  • Resolved an issue which would sometimes prevent users from being able to create folders on Launchpad.

  • Improvement: When signing in via Google Authentication, Google Drive is automatically attached.

MAR 28

Frame UI

  • Improvement: Applied security patches to web components.

  • Resolved an issue where Sandbox could become unavailable for a short time after publishing your apps.

  • Resolved an issue where App Groups would sometimes show Sandbox applications as well as Production applications.

  • Resolved an issue which could cause some account settings to be set to "off" when saving changes to a Platform Admin Enterprise account.

  • Resolved an issue where users assigned to an App Group could have the wrong default instance type.

  • Resolved an issue with exporting analytics and emails that contained underscores.

MAR 26

Note: The following changes only apply to Azure accounts.

Frame Server

  • Improvement: Refactored communication between Frame instances and our management back-end.

  • Resolved an issue where the video stream would occasionally not change resolution on screen resize.

MAR 22

Frame UI

  • Resolved an issue that could cause an email to not display properly on the Analytics page of the Dashboard if it included certain characters.

Frame Gateway

  • Resolved an issue that could cause publishing on Azure to fail.

MAR 15

Frame UI

  • Resolved an issue where some customers were not being notified via email after completing a publish.

Frame Gateway

  • Resolved an issue which could result in a number of Windows administration panels to be shown in the background on session start of Sandboxes and Utility Servers.

MAR 13

Frame Gateway

  • Resolved an issue which could disconnect users when publishing to Production finished.

  • Retirement: 3D Connexion SpaceNavigator (Mouse) support. Due to Google discontinuing support for Chrome Apps beyond Chromebooks, Frame has retired support for 3D mice. A new approach to support 3D mice is under development.

MAR 9

Frame Gateway

  • Improvement: Optimized instance provisioning when multiple users are waiting for instances to become available.

  • Improvement: New base Windows image in all AWS regions. Includes latest Windows OS updates (including SPECTRE and MELTDOWN patches), Chrome v64, and latest drivers for all GPU instance types.

MAR 8

Frame UI

  • Improvement: General security optimizations.

  • Improvement: Tool Tips for Session Settings now shows more specific information about each setting.

MAR 6

Frame Gateway

  • Resolved an issue that could prevent an instance from rebooting after an upgrade.

Frame UI

  • Improvement: General storage driver improvements.

  • Resolved an issue with the "Copy settings" function in Super Admin view which resulted in settings not fully copying.


Jun 21, 2018

A hotfix was deployed to the most recent Publisher release (03/29/18) and includes the following changes:

  • Applied various available security updates from vendors to components of the platform.

The official test period for Publisher Pre-release will begin on July 12, 2018. The intended changes to Publisher will be posted at this time.

Jun 15, 2018

Hotfixes were deployed to the most recent Publisher release (03/29/18) and include the following changes:

  • Resolved an issue where some sessions wouldn't start due to a change in the latest version of Chrome.

  • Resolved an issue with the "Strict site isolation" setting in the latest version of Chrome and the FrameApp API.

May 22, 2018

The Publisher hotfix was successfully deployed on May 21, 2018 and includes the following changes:

  • Resolved an issue which would sometimes hinder the system recovery process.

We are preparing a hotfix which will be deployed on May 21, 2018 for the following issue:

  • Resolved an issue which would sometimes hinder the system recovery process.